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Customer Care Agent Spare Parts - UK

Functietaken en verantwoordelijkheden

  1. First point of contact for customers regarding spare parts and order details (‘voice of & to the customer’ through phone & email)
  2. Coordination of customer complaints
  3. Follow-up of returns, parts set-up and other spare parts related questions
  4. Administration: issue credits, create manual invoices and update & distribute back order report to customers
  5. Maintain regular contact with other departments in the UK and Benelux

Gewenste kwalificaties

  • Bachelor's degree in Economics/Marketing/Logistics
  • 3 years of experience in sales support/call center/logistics services/...
  • Native English (Dutch/German/French is a plus)
  • Good knowledge of MS Office
  • Ability to travel up to 10% of the time
  • Customer-focused, teamplayer, accurate, commercially diplomatic

Het bedrijf

OSHKOSH Corporation is a successful, leading American company and manufacturer of special vehicles. JLG is part of this ambitious group and is the world leader in aerial work platforms and telehandlers. The company has 6 sales offices in Europe, a Shared Service Center in the Netherlands and 3 production companies in France, Romania and the UK. The Belgian site is now responsible for After Market Service, Supply Chain, IT, HR, Inside Sales and Purchase. Today JLG’s team of motivated specialists is working in a committed way towards a challenging future plan. All this symbolises the company’s steep ambitions and dynamic future.

  • Genk (BE) - Hoofddorp (NL)
  • Employees worldwide: 13.000
  • Employees Europe: 900
  • Emloyees Genk: 60
  • www.jlg.com


  • Exciting career in an international company
  • Modern and spacious working environment
  • 'People first'-spirit in a professional improvement culture
  • Competitive salary package with attractive fringe benefis
  • The possibility to get te know the company in a first meeting without obligation

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Meer details
Thor Park 8300, 3600 Genk
Match criteria
Regio werk
  • Limburg
  • Internationaal